Notice|

Water Service Disconnection Policy

The City of Soledad Policy for Discontinuation of Water Service for Nonpayment

 

On September 28, 2018, the State of California enacted a new law (Senate Bill 998, Stat. 2018, Ch. 891) to include a new chapter of the California Health and Safety Code Section 116990 et seq. known as the “California Water Shutoff Protection Act” (the Act). The Act requires all public water systems with 200 or more services, which includes the City of Soledad, to have a written policy on discontinuation of water service for nonpayment that includes alternative payment schedules, a formal mechanism for a customer to contest or appeal a bill, and a telephone number for a customer to call to discuss options to avoid discontinuation of service for nonpayment. The complete Policy is available for viewing and downloading in the languages listed below.

English
Spanish
Chinese
Korean
Tagalog
Vietnamese

FileAction
Website-Utility Bill Assistance.pdfDownload
VIETNAMESE -SB 998 Utility Service Shutoff Policy.pdfDownload
VIETNAMESE -Amortization Payment Agreement.pdfDownload
VIETNAMESE -Alternative Payment Schedule Agreement.pdfDownload
VIETNAMESE – Request for Exemption of Discontinuation of Water Service.pdfDownload
SPANISH -Request for Exemption of Discontinuation of Water Service.pdfDownload
SPANISH -Amortization Payment Agreement.pdfDownload
SPANISH -Alternative Payment Schedule Agreement.pdfDownload
SPANISH – SB 998 Utility Service Shutoff Policy.pdfDownload
KOREAN – SB 998 Utility Service Shutoff Policy.pdfDownload
KOREAN – Request for Exemption of Discontinuation of Water Service.pdfDownload
KOREAN – Amortization Payment Agreement.pdfDownload
KOREAN – Alternative Payment Schedule Agreement.pdfDownload
FILIPINO -Request for Exemption of Discontinuation of Water Service.pdfDownload
FILIPINO -Amortization Payment Agreement.pdfDownload
FILIPINO -Alternative Payment Schedule Agreement.pdfDownload
FILIPINO – SB 998 Utility Service Shutoff Policy.pdfDownload
ENGLISH – SB 998 Utility Service Shutoff Policy.pdfDownload
ENGLISH – Request for Exemption of Discontinuation of Water Service.pdfDownload
ENGLISH – Amortization Payment Agreement.pdfDownload
ENGLISH – Alternative Payment Schedule Agreement.pdfDownload
CHINESE – SB 998 Utility Service Shutoff Policy.pdfDownload
CHINESE – Request for Exemption of Discontinuation of Water Service.pdfDownload
CHINESE – Amortization Payment Agreement.pdfDownload
CHINESE – Alternative Payment Schedule Agreement.pdfDownload

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