Utility Billing & Request for Service
Applying for New Services
Applicants setting up a new account or moving to a new service address are required to submit a Request New Utility Services Form. Occupants of non-owned premises in the City of Soledad are required to pay a deposit of $200.00.
You can pick up an application at 248 Main Street or download and fill out the form below. Application for service must be completed and submitted to the Finance Department. Our staff will assist you with setting up the account. Please be prepared to provide your California driver’s license and pay a deposit.
Closing Services
Customers closing services are required to complete and submit a Request to Discontinue Utility Services Form. You can pick up an application at 248 Main Street or download and fill out the form below. It’s very important that the form is completed and submitted to the Finance Department in order to stop the utility billing. Customers should be aware that there will be one final billing to be paid after a utility account is closed. Before customers can close a utility account, a forwarding address for this billing must be provided.
Change of Garbage Service
Customers who would like to make a change to their garbage service need to complete the Garbage Service Change Request Form. Garbage changes take effect the first week of each month on the day of your garbage pick-up date. Please call (831) 223-5072 for commercial or another type of service.
City of Soledad Utility Billing Payment Options
- CHECK BY MAIL: mail a check in the enclosed envelope with bill payment stub and mail to City of Soledad, Dept LA24050, Pasadena, CA 91185-4050.
- If a letter or package needs to be sent via express or overnight mail, please use the following street address: City of Soledad, LA24050, 14005 Live Oak Ave, Irwindale, CA 91706-1300.
- ONLINE (24 hours a day): you may pay online using a Visa, MasterCard, Discover or e-Check (checking or savings account) by visiting https://www.municipalonlinepayments.com/soledadca.
Please note: a convenience charge is applied for utilizing this payment method. - BY PHONE (24 hours a day): you may pay by phone using a Visa, MasterCard, Discover or e-Check (checking or savings account) by dialing (855) 288-2348 (Paymentus).
Please note: a convenience charge is applied for utilizing this payment method. - CASH PAYMENT (walk-in with CheckFreePay): take bills with your original payment stub to participating CheckFreePay location to make a CASH PAYMENT (NO credit cards, no checks). You must have your original payment stub. Please note: a convenience charge is applied for utilizing this payment method. Local participating CheckFreePay location: La Placita Mercado, 325 Front St, Soledad, CA 93960.
NOTE – Banking Bill Pay: If your bank offers online bill payment services, you can set up your payment to be automatically sent to us through your bank. Be sure to enter your account number exactly as it appears on your bill. Account numbers entered incorrectly may result in late fees.
Payments made after 5:00 PM are processed the next business day.
For questions about your bill please call (831) 223-5072.
